You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. These are intended to give a guide to the services and facilities you should expect from your accommodation. demonstrate your COVID-19 vaccination status through the NHS app. How can I book multiple rooms for my holiday? Please note that this may be required even if you have been vaccinated. Get 65% Off Hays Travel Deals For NHS Staff The top offer of Hays Travel has been delivered to you: Get 65% off Hays Travel deals for NHS Staff. Your Financial Protection included British Airways Holidays, First Choice, Hays Travel Jet2 Holidays, Trailfinders and Tui. What if Im unsure about going on my holiday? An administration charge will be made of 50 per person for transfer requests made more than 61 days before departure, and 100 per person within 61 days before departure. Son Gncelleme : 26 ubat 2023 - 6:36. Two years later, the business . For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol. If you do not receive an ATOL certificate, then the booking will Booking We choose the majority of the properties we sell because of their popularity with our customers, trip advisor ratings and returning customers. Read 76 customer reviews of the Hays Travel & compare with other Travel Agents at Review Centre. You should also always carry your medication in a correctly labelled container, as issued by your pharmacist. And remember to explore more Hays Travel Discount Codes at haystravel.co.uk. Yes, you can make secure online payments by visiting the MY BOOKING section of the Hays Travel website. Your private transfer will be waiting for you when you arrive at your destination airport, and will provide a speedy door-to-door service to your accommodation, without any stops en route. For further details on how we store your details and how we use them, we recommend you click on the following link: https://www.haystravel.co.uk/privacy.phtml. GOV.UK . For flights departing between 00.01 and 04.00 hrs, the day of departure is deemed to be the previous day. Better if you are on the travel side. We are under no obligation to you if any event such as this occurs. If online check-in is available, you will need your airline reference number, which can be found on your booking confirmation. Hays Travel has now refunded the amount. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk. Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. Hays Travel has appointed Andrew Pickering in the new role of partner marketing manager. Hays Travel made the surprise announcement in October 2019 that it was taking charge of all of Thomas Cook's 555 travel agents across the UK, after the 178-year-old firm went out of business. Application forms are available from Post Office branches that offer the Passport Check & Send service, or you can request a form online and it will be sent to you in the post. Registered Office: Gilbridge House, Keel Square. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. 10.1 The contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. 20.2 Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Except where we act as package organiser (see Where we are package organiser below), we accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them. SR1 3HA, Registered Office: This information includes thecurrent entry requirementsfor the country youre travelling to as per FCDO (Foreign, Commonwealth, and Development Office) advice and also everything you need to know aboutCOVID testing packages,andproving your vaccine statusfor travel. What is the Electronic System for Travel Authority (ESTA) requirement for US destinations? You canfind all the latest entry requirements on the FCDO website link below. Hays are not interested in helping with compensation , refer us to the airline who then refer us to Hays as we booked through them . However, in some areas, this may be earlier. 21. However, your flight times will be confirmed when you receive your tickets. This site is secure and the information will not be used for any other purpose than your refund. 11. We shall certainly return to Hayes for our next holiday. We are really sorry that this is taking longer than you would expect under normal circumstances and are very grateful for your patience during these unprecedented times. parts of your trip are not listed on it, those parts will not be ATOL They simply don't listen , quick at taking your cash but not interested when there is a problem total waste of time . Would never book with them again Date of experience: 15 December 2022 Useful2 Share The standard of accommodation and board basis on an 'allocation on arrival' holiday are guaranteed. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). Thank you once again for booking with Hays Travel. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Name changes are subject to the terms and conditions of your tour operator or airline, and will incur amendment fees. For more information about financial protection and the ATOL This type of holiday is ideal for those who want to book late and who are flexible; but isn't recommended if you want specifics, such as a property located near the beach, or particular features, like a swimming pool or a property with no steps. Please note, airlines can prevent travel if they are worried about how far along in your pregnancy you are. For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/browse/abroad. Don't do it. | Read 161-180 Reviews out of 726 Registered Office: Gilbridge House, Keel Square. If one shop has let you down there is no reason to avoid all their branches/members. Turns out, he was way off base. 18. Yes, you need a passport to travel and will be prevented boarding if you do not have one. Take your Hays Travel Card with you . The EHIC entitles the holder to state-provided medical treatment within the country they are visiting. Changes to incorrect spellings may or may not be allowed by the airline depending on their policies, and will generally be subject to an amendment fee. TUI Refund from Hays Travel Finally came through. Unless we act as package organiser (see Where we are package organiser below), as agent, we accept no responsibility for the actual provision of the travel services. Recommended Provider (WRP) which means that as well as being one of the most highly rated holiday firms in our survey it has also guaranteed to offer a full refund, or free changes, if government restrictions mean you can't travel. He has contacted Hays Travel, an independent travel agent chain with more than 400 branches in the UK, and says he was told he would receive a refund within 28 days. The question of awarding star ratings is a difficult one. Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. A private transfer is a taxi or other vehicle reserved exclusively for your party. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. 6. | Read 541-560 Reviews out of 850 Hays Travel Ltd Designed for iPhone 1.0 72 Ratings Free iPhone Screenshots This app is to book your shifts if your organisation uses the MyHours workforce management system What's New Version History Version 1.24 - Fix for crashing issue on certain devices - Fix for issue amending shifts 07/01/2022 more , 14/12/2021 AWFUL From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. Primary Menu city on a hill kelly kinicki. What is the hold baggage allowance for my flight? As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. They have cancelled, so you have a legal right to a refund in 14 days. booking. Edinburgh, United. If You Want To Change or Cancel Your Holiday Portugal. Details will be given at the time of booking. This advice is applicable for anywhere where US Dollars are accepted. If you wish to add on multiple rooms; Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Passengers take full responsibility for their own luggage on all types of transfers. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. The holiday exceeded our expectations with the hotel - Barcello Tenerife being excellent in all respects - location, room, standard of service and quality of food. If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. Shared on 28 August 2020. Hays Travel incurred a pre-tax loss of more than 34 million in the 18 months to April 2021 as it faced the "most challenging period" in its history due to the Covid crisis and the loss of founder John Hays. If you need any further assistance please contact your local branch, orthe person who made your booking. You can generally book 12-18 months in advance, and our inventory is regularly updated. 16.2 Safety standards in some countries may differ from those applicable in the United Kingdom. In the fiscal year 2022, the revenue of Hays Travel Limited amounted to roughly 219.4 million British pounds. As most airlines do not permit name changes after tickets have been issued, these charges are likely to include the full cost of the flight. Packages that include a flight element are financially protected by the ATOL Children's passports are generally valid for 5 years. Is it possible to change a name on my booking? 2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age. 10 were here. Keel Square, 17. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. These circumstances can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, weather conditions which make it impossible to travel safely to the destination and all similar events outside our control or the control of the supplier concerned. It is always useful to include a few items in your luggage in case of any unforeseen emergencies. We have just returned from a last minute 11 day holiday in Tenerife arranged by Hayes Travel Sidmouth office. The ATOL protection does not apply to all holiday and travel Bear in mind whether the location is appropriate if you have walking difficulties. Our independence means you can trust us to offer the most extensive. We will contact you within four weeks of your departure date to discuss the options*. If the matter cannot be resolved and it involves us or another ABTA member then then you have the option to use ABTAs ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. 3. Flights . Welcome to Hays Travel Learning and Development HUB. HAY Booking Reference Lead Passenger Surname Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned. Please contact your local branch, orthe person who made your booking. Is it safe to drink tap water whist on holiday? For more information about financial protection and the ATOL When Hays Travel bought 555 high street travel agents from the collapsed tour operator Thomas Cook in 2019, the acquisition appeared foolhardy at best. Hays Travel, which took over Thomas Cook late last year, have launched their "peace of mind" deal where customers will receive a 100% refund on selected holidays should they decide to change . We suggest you allow for plenty of time to get to the airport in case of heavy traffic. Please see below a list of tour operators, and how to quickly and easily pre-book seats with them for your forthcoming trip: If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. The UK's Largest Independent Travel Agent. Youll then be automatically redirected to the banks webpage or app, where you will confirm its you using your normal method and approve the pre-filled details. services. You can save on a lot of items. The FCDO link above will let you know whether you need to fill out apre-departureform and/or get tested before you travel or on arrivalin your destinationthe requirements on timings and the types oftestaccepted vary from country to country. The SPF (sun protection factor) tells you the amount of protection the sun cream gives against UVB radiation. Hays Travel has now issued a refund to Sharon. Don't just take our word for it search for Hays Travel reviews in Google and take a look at the. It is important to check the 'use by' date on your sun creams, as most only last around 2 to 3 years. The holiday exceeded our expectations with the hotel - Barcello Tenerife being excellent in all respects - location, room, standard of service and quality of food. Commence a chargeback with your card provider if they won't refund in a reasonable timescale.. No free lunch, and no free laptop All Inclusive Summer 2020 Late Deals Hays Cruise Hays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. hays travel refund hays travel refund. Try to carry your medication in your hand luggage (airline regulations permitting), with a copy of your prescription. The majority of our suppliers now issue e-tickets. Should I confirm my flight times before I travel? Please note that you will need the six-character verification code we sent by email or text message. If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to via the Post Office Passport Check & Send Service to expedite UK passport delivery. including restaurants, bars, and shops all around the world There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. Where can I find a copy of your Booking Conditions? You should take a note of any reference number or contact name when reconfirming. 12.3 We provide security for flight-inclusive packages where we are the organiser through our Air Travel Organisers Licence number 5534 issued by the CAA of 45-59 Kingsway, London WC2B 6TE (www.caa.co.uk). Once received, simply print the documentation, as it is required for you to travel. Uncover why Hays Travel is the best company for you. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Final Travel Arrangements If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. services. We may collect this on their behalf and you also must pay us any applicable administration charges. After registration, on arrival at your accommodation, you will be allocated a room. To help us assist you quicker, please include your booking reference number. 2.2 When you make your booking you must pay the relevant deposit as specified at the time of booking. "Service Charge" a charge for the booking agency services we provide to you. not be ATOL protected. "It was frustrating," he said . 12. All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. The currency used in the USA is the US Dollar ($). Please note that some places may charge when converting travellers cheques. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. For more information about financial protection and the ATOL We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not. If you're unsure whether a visa is required for your trip, information can be found by visiting the relevant embassy website. If you do receive an ATOL Certificate but all the The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. My holiday is an 'allocated on arrival' holiday. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting refunds. To ease your preparations for your holiday and to put your mind at rest about what you need to do; we have collated all the latestCoronavirus informationonto one easy-to-use page. Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. Hays Travel have partnered with Collinson Group as a recommended supplier of COVID testing packages - for pre-departure testing in the UK. If the operator fails, then the ATOL scheme makes sure that customers don't lose their money or find themselves stranded abroad. This leaves us with the option of using official ratings (ie. booking. This required information includes your passport details and your contact information. Click herefor your branch contact details. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. Additional luggage allowance, for items such as car seats or golf clubs, may incur an additional local charge, but we will be happy to arrange this for you if you contact the telephone number or email address provided on your Hays Travel Booking Confirmationprior to departure. In other areas, it is recommended that you drink bottled water, which is readily available. John Hays was the managing director of the Sunderland-based firm . We are a Member of ABTA, membership number J3665. A request to cancel a booking must be made in writing by the lead passenger. 23. Children's passports are generally valid for 5 years. If special assistance is required, you should notify us at the time of booking. To give you the best protection from the suns harmful rays, it is recommended to buy higher factors (at least factor 15). Tap water is generally regarded as safe to drink in developed areas such as mainland Europe and America, especially in major cities and resorts. Which? What if my holiday is affected by Coronavirus? Registered Office: 12.6 Where we are package organiser, if youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. Privacy notice Currency Exchange Rate 750 Buys Buy Now; Euros: 1.1035: 827.63: Buy Now: US dollars: 1.1736: 880.20: Buy Now: Turkish lira: 20.5672: Buy Now: Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. It is your responsibility to ensure that you have the correct documentation to travel. Well we have a full refund 2 weeks . hays travel refund. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. 8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows: If you do not travel with the correct documentation, you may not be permitted to board your flight. Canaries, View In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Your contract is with them, not Euro Disney, so the time it takes them to obtain a refund is not your problem. scheme. "At the time of. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). 1 views . If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. Hays Travel launched in 1980, at the back of Mr Hays' mother's shop in Seaham. If any of the travel services are not performed in accordance with the package travel contract and we dont put that right we may be liable to offer you compensation, but within the limits of the law and the terms of these booking conditions. Booking extra luggage allowance before travelling can save you money, compared to paying at the airport. When is it safe to sunbathe and what factor sunscreen should I use? We have just returned from a last minute 11 day holiday in Tenerife arranged by Hayes Travel Sidmouth office. If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday. The FCO website, You can renew or replace your UK adult passport up to 9 months before your current one runs out. 7. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. The name on your ticket should match the name as it appears on your passport. There are currently no COVID-19 travel restrictions in place for re-entry into the UK. Holiday taken in excess of the entitlement is treated as leave without pay, but will be paid automatically as and when sufficient entitlement is earned. 13. He thought getting a refund would be a breeze. She said 388 staff affected by the closures would be offered "alternative work options" to . Tyne and Wear, SR1 3NA. Shuttle transfers can take longer to get you to your accommodation, as they often entail waiting for passengers from assorted flights before the service departs and subsequent stops en route before your final destination. He has since had the money back. Your payment obligations will be as agreed between you and us. I am a British citizen, how do I know if I need a Visa to travel? Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Shuttle transfers are often less expensive than a private transfer, but are a great choice if you are working to a budget or travelling as a group. 16. 9.1 Your contract is with the supplier and its booking conditions apply. Insurance The Hays Travel Money Currency Card is the safest and easy way to take your money on holiday! It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. Not all airlines allow passengers to check-in online prior to travel. All tests can be booked with Collinson Group via this link: Collinson Group Covid-19 testing REQUIREMENTS FOR YOUR RE-ENTRY INTO THE UK For additional advice on this, please consult the following website: http://www.fitfortravel.nhs.uk/destinations.aspx. AE of Telford writes: "When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. Your contract will be with the individual suppliers and not with us. Join the 762 people who've already contributed. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. That might sound perfect to you - stock up on foreign currency via the same people who are organising your trip. In order to log in, you will need your booking reference number, as well as the surname and date of birth of the lead passenger. In 2018, Hays Travel's turnover topped 1bn for the first time, and staff were rewarded with 100 for every year of service, regardless of their role - a handout of more than 1m. Our Service Charges If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If the airline you are travelling with uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. Find out what works well at Hays Travel from the people who know best. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. If you are on an All Inclusive, Half Board or Full Board basis, you may lose a meal due to your flight times. "Hays Travel had been contacted and made an expression of interest. Following the pandemic and subsequent travel chaos, we have asked all of our WRPs to guarantee a full refund, or free changes, if government restrictions mean you can't travel. A shuttle transfer is usually via a shared coach or bus service. I think my tickets are incorrect, what can I do? Can I take liquids on-board the aircraft? Where we are package organiser If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. Avoid it you will have no job security . Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. Why is my hotel booked for a certain number of nights. "ATOL fee" (see Where we are package organiser below) Our responsibility for your booking What advice do candidates give for interviewing at Hays Travel. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. In fact, some countries require you to have an International Certificate of Vaccination or Prophylaxis (ICVP) before you enter. Foreign, Commonwealth, and Development Office website. Portugal, https://www.gov.uk/browse/citizenship/passports. We will of course assist you with this if you wish - please contact Customer Services. It is advised to choose a sunscreen that protects against both UVA and UVB radiation from the sun. A request to cancel a booking must be made in writing by the lead passenger. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. 2.3 Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Some destinations/cruise holidays will require a booster vaccine if your second dose is outside of 270 days. 12.1 Depending upon which arrangements you book with us and how they are booked, your travel arrangements may constitute a package holiday where we are the organiser under The Package Travel and Linked Travel Arrangements Regulations 2018.