MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Untapped Breeze cards will lose value if not activated within this time period. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. MARTA Police (Non-Emergency) 404-848-4900. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Visit our MARTA Mobility page to see the qualifications for this service. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. MARTA Please complete the MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. 404-848-5826. 4. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. However, a replacement fee will be charged for each lost or stolen card. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. The assigned Mobility bus is scheduled to arrive during this time. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. MARTA's Fixed Route services include bus and rail transit services. 404-848-5826. breezecard.com. custserv@itsmarta.com, Write to: MARTA Customer Service Center Assistance for TDD Users: (202) 366-0153. A MARTA Mobility Service Agent will explain the service and/or mail an application. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Accessible Services - MARTA Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. MARTA Police (Emergency) 404-848-4911. 2424 Piedmont Road NE MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. The fax number for Mobility Eligibility is 404-848-6900. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. The application allows for the following online: Employees can view and update personal information, submit . Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Please contact MARTA PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. MARTA Mobility Guide - m.itsmarta.com Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. It is strongly recommended that a customer using a manual wheelchair have attached footrests. Superintendent of Mobility Operations Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Customer Service. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. 2424 Piedmont Road, NE Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. Customer Service. Atlanta, GA 30324 Atlanta, GA 30303. . I think that things are what you make it. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. Click this link[ If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. 2. MARTA Mobility service is curb-to-curb. 2. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. The position pays very well also. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. University Program. MARTA Customer Experience. A MARTA Mobility Service Agent will explain the service and/or mail an application. 404-848-5389, or mobilitycertification@itsmarta.com, MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. . MARTA Mobility Guide - biz.itsmarta.com Mobility Fares - MARTA 1. MARTA has the right not to issue a replacement card. Click hereto access the Mobility Reservation System. We don't offer Reduced Fare versions of any of our pass programs. MARTA Mobility Guide - services.itsmarta.com A requested trip time may not be available. 5. Atlanta, GA 30324-3330, In Person: Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. Please tap your Breeze card within 30 days of purchase to activate reload value. MARTA Police (Non-Emergency) 404-848-4900. Partnership Program. Mobility Fares - MARTA MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customer zip code, which is the password to access the automated system. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. You can also load stored value (cash) at the cost of $1 per trip. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Customers are responsible for providing access to gated communities or secured complexes. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. to request that an application be mailed or emailed to you. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. A MARTA Mobility Service Agent will explain the service and/or mail an application. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. . All fare types must be loaded on a MARTA Mobility Breeze Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. traveltraining@itsmarta.com. Accessible Services - MARTA Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Customers with schedules that require frequent changes are not eligible for subscription service. Applicants should indicate whether they will travel with a PCA during the application process. Riders' Advisory Council; . Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. VI Complaint Resolution Procedure and Form. Benefits and job security are a plus also. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Cards MUST be turned in immediately for a re-placement at no cost. 404-848-5000 . Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. CCRs will provide a Ready Time when the trip request is confirmed. Student Program (K-12) Group Discount. for any inconvenience. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Conditional eligibility (some trips). Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Customer Name (first and last) or Customer Identification Number. No-Shows that are not within the customers control will not be counted against the customer (i.e. When a return trip is needed, indicate the desired pick-up or drop-off time. The goal: make life simpler for all our employees. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. 2424 Piedmont Road, NE MARTA Customer Experience. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. PCAs travel at no cost when accompanying the eligible customer. If customers travel with a PCA, they may travel with one companion in addition to their PCA. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. https://pass.itsmarta.com/Account/Login. Mobility Bus Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. MARTA Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Service - MARTA To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Solicitation or selling goods or services without the express permission is prohibited. Mobility Operators are prohibited from administering medication. 2424 Piedmont Rd, NE 30 Alabama St., SW Wheelchair brakes must always be locked while on the lift. MARTA is a stable in Atlanta and people stay with them till retirement. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. MARTA When does my Reduced Fare Breeze Card expire? You may also e-mail: To request an alternative format, please call MARTA during normal business hours at. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Administering medication is the customers responsibility. MARTA Mobility. 404-848-5000 . A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Customer Service. Riders' Advisory Council; . MARTA Mobility Appeals Panel Operators cannot make change. Assault or threat of assault is prohibited. This includes following or stalking passengers or employees. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Appeals must be received within sixty days (60) of receipt of the denial letter. 2424 Piedmont Road, NE The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. If service is to be suspended, the reasons will be provided. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority 3. If a card has been confiscated due to usage by any unauthorized property. MARTA is smarta! Riders' Advisory Council; . Breezecard.com This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. If you were issued a permanent card, your eligibility expires three years from the date of issue. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Subscription service can be suspended for a maximum of thirty (30) days. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Five Points Lost and Found Office is temporarily closed. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. MARTA - Metropolitan Atlanta Rapid Transit Authority Five Points Lost and Found Office is temporarily closed. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. Learn more. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Requests to suspend subscription service until further notice will not be accepted. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). MARTA Transit; Alternative format requests may also be made during the application process. MARTA - Metropolitan Atlanta Rapid Transit Authority Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Wheelchairs are defined as three or more wheeled devices. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. 404-848-5826. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Accessible Services - MARTA About MARTA. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. The customer may write a letter requesting an appeal to: Customer Service. Learn more about bikes and MARTA.