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Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. EMC If you forget to tag on and/or off, you will be subject to citation. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. 0.749023 g Left and right arrows move across top level links and expand / close menus in sub levels. Latest Clipper News Never miss Clipper news! You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Roadshow. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p 2020, Metropolitan Transportation Commission. EMC Pay it forward. 0.749023 g And Orca card. New to Clipper? (Some limitations may apply.) For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Clipper App. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. /Tx BMC BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. EMC If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Subject . /Tx BMC Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Due to observed delivery issues this is a less secure option. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* Where to Use On 24 transit services and more. If your card is registered, contact us so we can block your card from further use. Here's what you need to know. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Choose to stay logged in or to log out. Use the app to manage your cards. A reader in a prior column thought $300 had disappeared from an account. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> If not, you can check your balance and add value to the card at a ticket machine before starting the journey. Phone. EMC Log in to your profile to sign up for occasional updates. Your session is about to expire due to inactivity. Then take a long joy ride on Caltrains. However, each Go Pass user will only get two replacements per calendar year. o Discover . H*2T0T3415Rf& If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. IMPORTANT: Clipper cards will hold funds for . Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. All rights reserved. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream I havent needed to use it in that time. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. Learn More ClipperCard is your passport to campus and beyond! Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. EMC No. I only pray theyre still there. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. One beep means you have tagged on, and two beeps mean you have tagged off. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Directions to Zide needed from Union Square. Orders will not load if your Clipper card balance is negative. EMC Learn more about Clipper on your phone. For defective cards, no fees will be charged. /Tx BMC With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Get it back from them when you plan your next trip to San Francisco. /Tx BMC Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. E\\y\F@B.THH!*o* Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Your refund request will typically be . This is the version of our website addressed to speakers of English in the United States. about the future of clipper (external link). `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream All rights reserved. Refunds are subject to the fees in Section 10. Tickets submitted for refund must have been purchased by cash or debit card. f Get Morning Report and other email newsletters. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Ticket Refunds. Transit pass . If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Key Clipper information translated to Spanish. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Yes, you can manage your account using the Clipper app and in your mobile wallet. What should I do if my card is lost or stolen? Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. You have to fill out a form. H*2T0T341f& https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. For more information, please refer to our pre-tax payroll deduction web page. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. /Tx BMC To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re BARTs Treasury Department will then process the refund. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. You can add value, see what's on your card, and see recent transactions. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. How can I cancel my card and get a refund? Then when you exit, Caltrains will tell you that you have a negative balance. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). What a scam! Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Transit pass refunds are subject to transit agency approval. So take your balance down to $1.50. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. The check may take 4-6 weeks. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. 0.749023 g 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. 0 0 10.1455 10.364 re What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. As others have said, you can get it on the Clipper phone app for free. It's just $3. Credit Card Type (check one): o MasterCard . You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. You will get a check in the mail at the address you provide. If your card is registered, contact us so we can block your card from further use. f Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC E\i\\ If this happens at any time, please call Clipper at 877.878.8883 for a refund. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. 7) d"W0%Q T Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. EMC How can I manage the account on their behalf? BART will refundpaper ticketswith a remaining value greater than $1.00. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. The Go Pass is valid for thecalendar year: from January 1through December31. /Tx BMC endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream You wrote about Clipper freezing accounts. After that, you need to tag on and off for each ride. You can also log in to your regular Clipper account to see your balance and download a transaction history. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. However, money added since then does not show on the account, as weve not used the cards. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream I'd calculate your estimated usage and only put that amount on the card. Only registered Clipper cards are eligible for refunds. /Tx BMC /Tx BMC Only registered Clipper cards, are available for refunds. E\\y\F@B.THH!*o* Can I have more than one card in my Clipper account? /Tx BMC Be sure to review the paper ticket fare chart at the station. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. If youre not paying with Clipper, please see an attendant for information about ticket purchase. There is no replacement fee for lost or stolen Go Passes. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. We recommend that you do. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* EMC /Tx BMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Eventually, we got the refund. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* How can I cancel my card and get a refund? The refundmay take 4-6 weeks to process. /Tx BMC 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream Otherwise, you will be logged out automatically. EMC The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Choose to stay logged in or to log out. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. A Station Agent canhelp process a ticket refund request. Clipper cards will hold a maximum of $300. Yes, you can manage your account using the Clipper app and in your mobile wallet. Warriors Ferry / Chase Center Service Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). For youth, seniors, people with disabilities and low-income adults. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. For faster replacement, you also can pick up your replacement card at an in-person service location. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. The Go and Smart Passesare non-transferable. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Its also required if you want to set up automatic reloading. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? /Tx BMC If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. E\\y\F@B.DHR!"g/ 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Refunds are subject to the fees in Section 10. H*2T0T3415Rf& At your request, we can mail you a new card with your balance restored, typically within 2 business days. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. 0 0 10.146 10.364 re endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. H*2T0T341f& My spouse, relative, or close friend needs help managing their registered Clipper card. f Key Clipper information translated to Spanish. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. If your card is registered, contact us so we can block your card from further use. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream My spouse, relative, or close friend needs help managing their registered Clipper card. https://www.clippercard.com/ClipperWeb/pay-with-phone. OK to stay in Oakland for visit to San Francisco? Refund will be given as Returns shipping; 14 days: Money Back: . 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream Paper Tickets Minimum monthly payments are required. Less than a cup of coffee. The site navigation utilizes arrow, enter, escape, and space bar key commands. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. EMC EMC EMC To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Otherwise, you will be logged out automatically. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. H*2T0T3415Rf& Include the card number in your description. /Tx BMC For details about how to apply for a refund, download theClipper Cancellation Form. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream If you ever lose your card, well replace it and restore your value for a $3 fee. For faster replacement, you also can pick up your replacement card at an in-person service location. If a Clipper card is not used for six months, it can be deactivated. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Opens in new window. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. Visit our VTA Smart Pass page for more information. (For example in NYC one can buy MetroCard at the airport without a fee.) endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. safe parking at hotels near Oakland Airport?? 0.749023 g Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Learn more about our privacy policy. No service to Chase Center atthis time,stay tuned for updates. Tab will move on to the next part of the site rather than go through menu items. The other option is a refund. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is also available to graduate students until December 31,2022*. For details about how to apply for a refund, download theClipper Cancellation Form.