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Purchase a Surf plan. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. 1-206-626-7353 to add services to your itinerary. Head to B.B. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. Early Booking Bonus Offer is available for 1st/2nd guests only and applies only to the cruise portion of Alaska cruisetours. Led by a team of world-class celebrity chefs, go on a culinary journey on any of our ships. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. Wine brought in quantities deemed to be excessive by the vessel or security will be refused. its most convenient for you, 24/7. Cash is not accepted for individual transactions, e.g. I know because I checked. prior to debark. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Made-to-order entres and casual dinner in the Lido. It indicates the ability to send an email. With RCCL there was no hold, I gave my creditcard number and that was it. Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-626-7382*. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. I understand what you are saying and for people who can afford it, it is not much to worry about. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. (and yes I can afford to have a $2500 hold put on my card but it is the principle of the issue) I know a lot of families that don't have that much money and would enjoy a cruise, but wouldn't be able to pay $2500 for a cruise, another couple of thousand for airfare and then find out that they have to come up with another couple thousand instead of only a few hundred for tips. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. I've had rental car companies put holds of $300-$500 on my credit card. When you board the ship, your account has already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. For this reason, Holland America Line has size and weight guidelines for scooters. Absolutely nothing is charged to your credit card until the final day or evening of your cruise. (See section for Bags VIP Luggage Delivery below for details.). Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. Points can be applied towards statement credits, onboard amenities, gift Representatives are available 24 hours a day, 7 days a week and 365 days a year. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Unused TA credits were credited back to our credit card at the end of the cruise. You may request seating time, table size and indicate with whom you wish to dine. The choices are endless. Dial 1-800-993-5483 (US). You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! So I inquired as to how much of it was "use it or lose it" and how much would be refundable. Payment of any fines levied is the responsibility of the individual guest. Local sales taxes are applied where required. If you choose, you may settle your account on board with cash, and some folks also choose to use a debit card. If we do not have your information by this deadline, you will be unable to sail. Thank goodness that she has an American Express card because she probably would have already maxed out a regular credit card paying for the cruise and airfare for us. For information concerning airline delays, please see the Arrival Advice / Airline Delays section below. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. If I dont spent the OBC, do I get it back at the end of the trip? U.S. port and ending it in a different U.S. port. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Holland America We are privileged to transport guests to every corner of the world. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. You will be able to leave a comment after signing in, By Our activities to protect the environment have not gone unnoticed. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Choose from a wedding on board one of our ships or at a land destination. We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. of getting by a scooter left in a hallway. It's been my experience that you don't have to do anything. disembarking the ship, and for making purchases on board. Mail: Letters and postcards may be mailed from the ship while in ports of call. Holland America FAQ - Cruise Critic Visit our Frequently Asked Questions. If this were the only credit card we had AND if we needed to have those funds available for spending while traveling to the pier or while on the cruise, then that would be a problem (I am so thankful my in-laws paid for ours for us; we just have to reimburse them for any expenses after the cruise is over). Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. A passport is still the preferred document. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Call us toll-free at 1-888-425-9376 or 206-626-7320. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. I think a lot of the confusion results from passengers wanting to reserve the OBC for the gratuities. Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). Birth certificates can be an original or certified copy. Any additional information concerning currency restrictions, please contact the customs agency in their country. Dive In featuring hamburgers and hot dogs. So it was tough to spend it all! Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Its funny you say this-we are going on a Celebrity cruise in March in a Sky suite with all 4 perks included. Special life jackets are available for children and infants. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. On the second day, go to the desk (or a kiosk) and ask for a copy. Additional quantities may be entered, although they will be subject to duty and IRS taxes. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. No. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. Not to get into speculating about other people's finances here, but if they could afford to charge and pay for the cruise they may have more than enough credit available on one or more cards. So now that they are not letting you use the non refundable in the casino, and since they use the non refundable OBC first, I wonder if this means that we can't charge to our account in the casinountil the non refundable is used up when you have both non refundable and refundable OBC? If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. Reservations may be made on board by contacting the restaurant manager. If you choose, continue the journey into the Yukon on your Alaska cruisetour. Just to confirm-- we can use OBC for the daily service charge? Any amount in excess of this allowance will be not be allowed onboard. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. Started August 27, 2021, By Hours are from 6:00am until 9:00pm. Customs officials will not be available at the ship during check-in to register valuables. Please log in to purchase your shore excursions. The minimum age to participate in Club HAL is three years. But after reading the above post it looks like I will have to have the full 420.00. Please Note: Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off the ship. What will you do today? To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Club HAL. If you do not see our representatives, pleasehave one paged. Infants must be at least 6 months of age at the time of embarkation in orderto sail. WebFind the best value cruise sailings to South America in January 2024. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. Powered by Invision Community. That is ridiculous. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. By This will help prevent delays in obtaining pre suits you. Upon disembarkation, your bags are delivered directly back home. Since Princess is part of the Carnival Family just like HAL is, the precedent exists. CC Help Jenn Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. Place them in a carry-on bag or keep them with you so you can access them easily. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. It's not a charge, it's just a hold. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. CC Help Jenn For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. 150th Anniversary Celebration | 2023 Cruise Deals | Holland Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Guests will be asked to discard open beverages in plastic containers prior to boarding. A 3% service fee will be added to your onboard account for all cash advances. on board. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. Oh, well, the bottom line is the money is not available to spend. I took a Princess Cruise last year and I was able to use OBC for pre-booked shore excursions and specialty dining booked about 90 days prior to the cruise. I can see this is one cruise where we wont be splurging on extras. Please contact Ship Services for further information. WebMake travel your tradition during Holland America's 150th year of cruising! Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. Unused TA credits were credited back to our credit card at the end of the cruise. Any charge against your shipboard account except casino money will go against OBC, non-refundable first. What have people been experiencing lately using OBC towards gratuities? ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. Appointments may be made in advance on our web site athollandamerica.comor once on board. Holland America Line Rewards VISA Card: Use your new Holland America Line Rewards Visa Card and youll be on your next dream vacation before you know it. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. Please Note: This online procedure must be completed prior to your sail date. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. progressive jackpots to a parade of poker games is there for your enjoyment. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. All guests should keep themselves advised of changes in government requirements. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010. If you dont use it, you lose it. Unused TA credits were credited back to our credit card at the end of the I've had up to $1000 hold put on my cc for car rental. Shore Excursion credit must be used pre-cruise when applied toward an Alaska Cruisetour Land Excursion purchase. For 6- to 9-day voyages, guests will receive one night at Pinnacle Grill, Canaletto or Tamarind. WebEarn 2 points per $1 spent on all Holland America purchases, including onboard purchases2 Earn 1 point for every $1 spent on all other purchases everywhere Visa is accepted2 Earn 5,000 points after first purchase enough to redeem for a Promotion is based on promotion code(s) N2 and based on double occupancy. Im sure it will all work out and if we can buy them an excursion and drinks that will be great. You will need to provide health certificate documentation for the animal in your ports of call. Please see the following important information about your luggage tags. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Cash deposits can be made on the last day of the cruise. For further information on our relationship with airlines, please refer to your Cruise Contract. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. Most evenings smart casual attire is appropriate. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. Children ages 3 - 6 years old have a sign in and out policy. : At some point in your travels you may experience an emergency. Please attach a tag to each piece of luggage you will be checking on the cruise. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. Plastic water bottles are not allowed. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. Reconfirm any special requests with the Maitre d after you board. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Time Of Your Life Cruise Offer | Free Balcony Upgrades | Holland If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. This will generally include any credit given by a TA. Previously with RCCL and with Carnival I have never run into this. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. In fact I had like a $3.00 credit still on card from casino last evening of one cruise and they called me twice to come cash it out! Youll find something that sings to your heart, night after perfect night. Rather than adding extra to hotel service charge, you can also donate to crew fund. Featured fares are per stateroom based on double occupancy. I appreciate the info above, being relatively new to HAL. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. All onboard purchases and services are charged to your account by using your stateroom keycard. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. Guests may check no more than 3 pieces of luggage per person. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. Please note the following general information about Luggage Direct: Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. Limitations apply. Other terms and conditions may apply. All other questions and concerns regarding air arrangements should be directed to your travel advisor. If you pre-paid the Crew Appreciation and/or Service Charge as part of an all-inclusive, bundled, or other applicable package, the payments are nonrefundable from the time of purchase and no additional amount will be added to your onboard account for the Crew Appreciation or for those Service Charges covered by such package. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. The luggage tags are clearly marked with your ship name. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. A password will be selected by the parent/guardian of the child. On 2/10/2019 at 2:00 PM, Queeniecruiser said: 19952023, The Independent Traveler, Inc. It is obviously available in Seattle, but not available on the ships. Payment of any fines levied is the responsibility of the individual guest. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. In many countries, you can also use your ATM card to obtain local currency.