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If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Some countries also require a machine-readable passport and/or unstamped available pages. Give us a call back when you're ready to rebook. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Please check your airline's policy. You also can't split it between multiple flights. Am I eligible to purchase a ticket? You must comply with local government regulations. That page has the latest coupons, promo codes and deals etc. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Almost always, latest coupons and promo codes can be found there. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Your home country and destination country will likely have travel requirements. It was officially launched in 2000 and remains a privately-held company. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. Transport and accommodation providers have differing cancellation policies and rules. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Yes! A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. No need to worry, your credit is associated with your original booking and not just your email address. You will be given immediate feedback on whether the code worked and if not, why. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. And in case you didnt know, you dont have to be a student to book on StudentUniverse. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Travel credit is stored on your StudentUniverse account for future use. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Sign up. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. We are a Member of ABTA, membership number W325X. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Many airlines are offering to waive change fees for flights booked in the next few . No, please dont! When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Have a look and see if there is one that works for you! If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Travel & Covid-19: Everything you need to know. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. All refunds will be delayed until the situation stabilises. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Please ensure you read the credit details and then give us a call when youre ready to book. Many travel arrangements (e.g. But ATOL protection does not apply to all travel and travel services. Log in to get the phone number and call our agents, who will help you book over the phone. Yes! Bad. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. 5 months later I am still trying to get my $900 back from this scam. Enjoy the discount! For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. At the time, most countries haven't announced a vaccination requirement. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. Studentuniverse Refund Policy Coupon Code can be found at this link. Please ask us to confirm what protection may apply to your booking. Change rules and fees can vary tremendously. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). StudentUniverse empowers young adults to experience the world with discount travel. Please reconfirm your flights at least 24 hours prior to departure. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Travelers are responsible for ensuring that they have all necessary travel documents and visas. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Travel for less and live for more with deals, contests and more. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. You can also update your email address to a more permanent one on your account any time. www.cdc.gov. Please allow adequate time to obtain any such advice or documents. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. The credit is a one-time use, not like a gift card where you can use it for multiple things. All refunds will be delayed until the situation stabilises. They may change due to air traffic control restrictions, weather conditions or operational requirements. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. Airlines can change the price of airfare very frequently based on a multitude of factors. Please understand that travel service providers may not be able to accommodate every request. Student universe uses tripmate for their insurance policies and they're a complete scam. We really cant speak to any insurance questions. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. Travelers are responsible for ensuring that they have all necessary travel documents and visas. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. All orders are subject to acceptance by us acting on behalf of the provider. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft.