The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! I purchased 2 tickets through stubhub January 2020. AXS Tickets app not working? crashes or has problems? - JustUseApp Step 1: Download and Login into MLB Ballpark App. Yes Your Privacy Choices | What if my guests arrive at different times? We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. This will help to ensure that you are ready for your event in no time! And you're done! Select the tickets to transfer and enter the recipients information. Can seats be transferred to someone who doesnt have an AXS account? Theyll just have to create an AXS account to claim their tickets. When listing tickets, you decide how long your listing will be available for others to buy. When your tickets sell, youll receive an email informing you of the sale. Manage Cookie Preferences Easy! At this point, you should see your tickets in the MLB Ballpark app. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. StubHub told me to call AXS and let them know this was due to the show being postponed. What are my options here? How do I accept my Mobile Electronic Transfer tickets using the MLB Third-Party Resale Tickets: Everything You Need to Know. If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. Article. Your guests will need to create an AXS account to receive tickets. Follow the steps below to access the tickets: Did you find it helpful? How will I know if my transfer was successful? There is no fee for transferring seats and you are allowed unlimited transfers. They assured me that the tickets would be transfered once they got ahold of the seller. Privacy Policy. Browse your upcoming events and tap the ticket icon for the game or event you would. Click the Transfer button next to the event in your AXS account. I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. Overall, disappointing, but fair. Customer service all the way to your seat, 2000-2022 StubHub. Your guests will need to create an AXS account to receive tickets. Browse your upcoming events and tap the ticket icon for the game or event you would like to send. Danielle is the author of this solution article. Why did the venue decide to use AXS Mobile ID? I am having trouble "accepting" my Electronic Transfer - Support If you see a Sell button next to your tickets in your account, you can sell them! Your tickets will no longer be listed for others to buy. Apparently it is actually AXS? I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. it never happened. Privacy Policy. Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Its up to you! Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. i spent the next 2 hours trying to get the axs app to work and get my tickets. For more information, please see our All Rights Reserved. As an event draws closer, venues generate the barcodes for each ticket. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Mobile Ticketing Guide | Houston Rockets - National Basketball Association By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You will enter your community username and new password and done! No, tickets must be scanned through the Rockets App or the AXS App. These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. Can I have multiple tickets on one phone? If you already have an AXS account, the tickets will be transferred to your account automatically. Sorry we couldn't be helpful. Yes. Upcoming. They said they would get in contact with the seller and have the tickets transferred over. Otherwise you have until your friend creates an account to cancel the transfer. The tickets will be delivered to the buyer automatically. Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. Then when it sells and you are paid, you transfer it using the app. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. We bought the tickets through AXS and we have no clue how to sell or transfer them. The game is in 36 hours. Can I still use a ticket after I have transferred or shared it with someone else? I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." Here's how it works: Click the Transfer button next to the event in your AXS account. When I go view my tickets in the Stubhub app, I see two screenshots of tickets that have no barcode and have no way for me to add these tickets to my mobile wallet. Many fans find it best to TRANSFER the seats to their guests prior to the event. Many fans find it best to TRANSFER the seats to their guests prior to the event. If you do not currently have an AXS account you will be instructed to create one during your purchase. Stubhub assured me my tickets would be available. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Your AXS Mobile ID ticket will now show up. AXS being buggy with the resale tickets : r/Tipper - reddit may not be valid. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) How do I accept and access mobile transfer tickets? - SeatGeek Use of this website signifies your agreement to our. So you can sell on StubHub or any other way you find. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Its mission is to enhance the quality of life in Kern County through the effective operation of the Historic Fox Theater as the areas premier cultural and community event center. Browse your upcoming events and tap the ticket icon for the one you would like to sell. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Transferring AXS tickets to a friend : StubHub They should be able to tell you if the tickets are active. Most mobile transfer tickets will not be immediately available. If they already have an AXS account set up the tickets will go in their account automatically. Bought tickets for a group? Otherwise you have until your friend creates an account to cancel the transfer. Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). axs allows you to transfer ticket you have bought from within the app. Select the seats you would like to send. Are screenshots of the barcode valid for entry? Just follow the simple steps to make the tickets officially yours. All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. If they already have an AXS account set up the tickets will go in their account automatically. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). After that, the tickets will be theirs to use with the AXS app. Use the same email you use on StubHub. You may also review your transfers and purchase history at AXS.com. Select the tickets to sell, and then set your price and selling options. Third-Party Resale Tickets: Everything You Need to Know - Ticketmaster AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets.