The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Thanks for the super fast analysis and reply. That is because he has a Virgin Media email address, which would be deleted if he switched away. 15h33. Virgin Media says email accounts are only available to current customers. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. If you click on them we may earn a small commission. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. 19h37 3 users liked/thanked this post: 26-08-2021 Our standard shipping option is via Royal Mail airmail. To start viewing messages, select the forum that you want to visit from the selection below. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. I consistently receive this warning:whenever I try. What does this mean? Might that apply in your case too? Thank you for your follow up. 26-08-2021 I know it exists because I can pick it up on ios and via BT Webmail. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Also, the web interface seems to be working just fine. 15h31. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Various errors messages. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. So, I did checked around it seems that smtp is not working. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. You can send and receive messages, but not actively manage the account. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay What does this mean? Comic should be in the grade given in the listing title. None of the posts I have seen are the same as my problem however. @stevebrass Thanks, but same result as before. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. This is exactly the same as my issue - with the 993 / 465 too. Emails from BTInternet.com not being received in Mail Those who leave have their email account terminated and closed 90 days later. on I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! We do not allow any commercial relationship to affect our editorial independence. Accounts that are inactive for six months . I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 23-04-2021 26-08-2021 I can't send emails from my btinternet account on my iPhone Can you please hold the power button on the phone and iPad until you see a menu and choose power off. on This site contains user submitted content, comments and opinions and is for informational purposes A workaround would be to use another SMTP - for example gmail if you have a google account. - last edited on A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Incoming mail works, but unable to send anything. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. If everything works fine in webmail, you may need to check your program settings. I also feel slightly better I am not alone. I have a group of 14 people set up under Outlook 365. I have a recent problem with my email service. Any ideas? Page 1 of 2 1 2 Last on on BT L1 agent wasn't able to resolve and it has been passed to their email support team. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password This was a pain, but I went along with it or else I couldnt use email. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. 17h25. BT Email - best practices for postmasters and senders of email | BT Help, on Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. MisterW, bobpullen. Looks like no ones replied in a while. TalkTalk allows you to access your email account for 12 months after you switch. on Then power on the phone and iPad and tell me if it still has the problem. I spoke too soon. The problem usually resolves its self in a day or two. Refunds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. 26-08-2021 The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Can send emails fine from any other account. Sky allows former customers to keep their email account free of charge and indefinitely. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. 8h29. The article below can help if you do not have any other user account to test with. any proposed solutions on the community forums. Solved: btinternet email server refusing to send outgoing - BT Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. 14-07-2019 We repeated the test and the same thing happened. 16h05. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. 14-07-2019 on Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. I can't send or receive messages in Outlook - Microsoft Support That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. They must realise that they have a dreadful name. Re: Emails from btinternet.com addresses not received. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. I have exactly the same problem and would love to get a solution. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. When this happens. 9h25 I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. This is NOT 'A solution'. 13h18. on Doing so can save hundreds of pounds. 6h21. BT allows former customers to access a basic form of their email account for free. RobbieMac. That sounds like something has been stuck in a queue somewhere. I am using the Outlook app on a Samsung phone. If I go into iCloud web page, then I can send and receive as normal. Any suggestions please, User profile for user: Solved: Unable to send email from Outlook app - BT Community They also sent a test email from a PC using an outlook client and that didn't come through either. 26-08-2021 I installed the outlook App on my iPad and it works perfectly I'm afraid. Surely other services would similarly suffer. Log out of your email account then, Using an email program? Emails to btinternet are blocked - how can we fix this? - BT Broadband What do I have to change to make my emails send? No disrespect intended as your advice is probably based on years of experience of BTs service! They forecast a response within 72 hours. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Delays in Emails being delivered can arise from a multitude of reasons. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? . on Townman, Gandalf. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Announcements, Guides & Community Updates. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. I expect that they are simply burying their heads in the sand and do not look at all. Send yourself a test email. 23-04-2021 Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Go back to: Email help. on I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 23-04-2021 But again got error messages which I now cant remember. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. on Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. 14-07-2019 There'll likely be four of these, two from BT servers and two from Plusnet servers. 23-04-2021 It seems that my account SMTP setup was changed (without my input). We appreciate you reaching out to us about Mail. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Thanks for your reply, Townman and thanks to Anne too. Its probably not directly relevant to your problem, but who knows with Apple!! PaddyB. Emails from btinternet.com addresses not received. - Plusnet on Please check your email settings. How can we as customers get BTs attention and ensure that there is a fix? Rachel Rickard Straus, Financial Mail On Sunday Examination of the message heads of the delayed emails might be informative. One further piece of information. BT Email - best practices for postmasters and senders of email. Log in issues. 23-04-2021 A warm welcome to the forums. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! By coincidence(? While members are not getting emails, they do appear as posts on the Google Groups page. I can receive emails. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you're having problems, try logging in to webmail. 19h32. 23-04-2021 Thank you anyway. This morning I clicked on the email icon on my phone and was again asked to login. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on I have the exact same problem. 19-12-2022 Using webmail? I cannot find an obvious way of asking bt about this! 5) Set up an auto-responder message on your old email address. The other two people that are having the same problem are using Samsungs, but haven't said which model. We can't ditch our broadband we'll lose our email address!