The application opens in early May. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. Top 25 Kaiser Permanente Interview Questions and Answers in 2023 Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Asked November 29, 2021 Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. Discuss the reasons why will you be great at this job. You've done well by answering diplomatically. ", "I dislike when there's work politics. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. Well done! "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. I also dislike when the morale of the lab is low. Are there shared values that you could also mention? By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. I have enrolled myself in an evening/weekend workshop for the next six weeks. ", "When I started in Interventional Radiology, I was not trained in IR procedures. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. I strive for perfection too often, which causes unnecessary stress for myself. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. We wanted to create a resolution with this person. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. What is the hiring process for remote jobs at Kaiser Permanente? Ben Richardson, a principal in McKinsey's London office, conducted the . Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. Browse questions (57) Ask a question. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. How to nail an interview with a chatbot - Fast Company Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. I've had a lot of success by focusing on building a reputation for consistency and follow-up. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. I returned to the US just last month and had been actively looking for work the past couple of weeks. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". We did that twice a week, and it completely solved our scheduling problem. ", "From a young age, I was raised around a farm and animals are a huge part of my life. You are showing the interviewer that you are highly capable in either situation. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. I manage this by focusing my energy on productive activities that are good for my work. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Just like when I fill, I make sure the bottles are organized and in their place.". Interview Questions Give an example of an improvement project you led Answer dates might appear two to three weeks before they were published. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. This accuracy ensures that patient care transitions from one caregiver to the next. Also, I am organized, bilingual, and I have pharmaceutical knowledge. ", "I think my weakness is that I take too much to do. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. My approach is to be empathetic, soft-spoken, and truthful. Explore. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. But I don't want you to be surprised by the information. Finally, end your response by talking about the positive outcome. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. That question can start up a great conversation, and you may learn a thing or two as well. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". Know peds RSV scenerio : it's big now on the news . Perhaps you have a keen eye for detail. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. I hope to involve them in various Kaiser community volunteering opportunities.". The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. Truth is always key, so I will be honest and clear when communicating the news. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Interview questions and answer examples and any other content may be used else where on the site. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. Are there specific Kaiser volunteer opportunities you'd be interested in? Maybe you are a pen and paper person. The patient was angry and threatened to leave AMA. Written by Ryan Brunner on November 21st, 2021. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. Application Timeline | Kaiser Permanente Bernard J. Tyson School of This is a very good example of your problem resolution skills. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. I like to get to know people and ask them questions about themselves. My weakness is taking on too much and not delegating. "I believe I could improve on some technical skills including Excel and Word. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. Excellent! I love working with like-minded people who set challenging goals for themselves. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. I'm happy to answer any questions you have. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Is this something junior staff can be involved in? Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". Your work history sounds strong, and it seems as though you are very loyal to your work. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. I am an attentive listener and a compassionate caregiver. Make them think we care about them as if they were our family members so that they will come back.". I also receive emails from different pharmacy pages with interesting articles.".