Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Get the latest news on COVID-19 delivered to you. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. The company has yet to comment on the lawsuit. Unsubscribe at any time. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. If a show is canceled, with no new date, then they will. I purchased six tickets to Hamilton on 12/1/21. For Daddario, that price was $6,200. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. StubHub is represented by McDermott Will & Emery LLP. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. ConsumerAffairs is not a government agency. No resolution and I got no tickets. The coupon, of course, expired in 12 months. My husband and I bought concert tickets as a Christmas present to each other. The reasoning is due to the financial impact form coronavirus. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. The NHL postponed its season on March 12 in the massive wave of. I was offered alternative tickets. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". There is a chance that StubHub will settle the case in the future. It is ridiculous. I deleted my account. The complaint claims that the company did not offer refunds for tickets to canceled events. The Court has not decided who is right. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. 1:00. Lied to me and stole from me. This is so ridiculous. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The MDL transfer order can be found here. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Never again StubHub. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. Ticketholders brought a lawsuit against the company, demanding that they get cash . We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Save my name, email, and website in this browser for the next time I comment. drug injury lawsuits and product liability lawsuits. The company is accused of failing to resolve complaints from tens of thousands of customers. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Sep 15, 2021, 1:28 PM. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. that reports on class action lawsuits, class action settlements, What a scam. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. Read the complaint here: StubHub Refund Class Action Complaint Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. They asked me to list it as resale. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. This browser does not support PDFs. Come to find I was charged $300 from my bank account. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. A link has directed you to this review. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. I still have tickets for myself for that Gabriel Iglesias show. Mobile app: A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Lorenzo Gordon, Adobe Images your claim status, claim form or questions about when payments are The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. It is important to note that the settlement is not final and the settlement process is ongoing. And the seats they offered were listed for $30 less than the ones I purchased. All Rights Reserved. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. It is possible to request a refund on a purchased StubHub ticket manually. 2. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. All eligible Settlement Class Members will receive an award upon submitting a valid claim. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. 01-21-2022 10:07 AM. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. While the shows are postponed you are in limbo. The Daily Journal named her a Top Woman Lawyer in California for 2021. Should You Become a Constitutional Lawyer? In this . StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. I have not received any information on recovery of my money yet. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Be the first one to find this review helpful. Re: adele show refund. Unsubscribe easily. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. StubHub said I had to wait 7 days after the show took place to get my money. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. In response, he received a refund in the form of a coupon worth 120% of the original price. The news comes just over a week after ticket resale sites began requesting corporate bailouts. Not at all a criminal case. The lawsuit cites several examples in which the site failed to make refunds. You must contact the On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. Easy sales process: When I called them on itthey said it was my fault and I have to resell the tickets. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. Top Class Actions is a legal news source administrator or law firm. The new policy offerers a coupon. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. But, as an alternative, the 120% off coupons were also . Read our Newswire Disclaimer. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. At the time of this writing, nothing has been proven in court. Things You Should Know. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. I was told the offer for alternative tickets was the only offer that would be made other than a refund. StubHub has my $253 for tickets I sold. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. 19. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. I listed tickets on StubHub, which I had done on multiple occasions. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. All Rights Reserved. This is the only way to get a cash or credit award under the Settlement. Required fields are marked *. StubHub stopped guaranteeing cash refunds. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Same seats wrong game. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. The complaint was reportedly filed by a Wisconsin man named. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. I will (apparently) receive a refund, but the damage is done. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Privacy Policy | Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge.