Why does Ticketek want to access my Facebook details? All rights reserved. There was a spelling mistake in the email address entered. When can I request a refund if I have purchased Refundable tickets? Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. What are the different types of Ticketek Gift Vouchers? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. There are no guarantees. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. endobj Can I buy tickets if I am based overseas? If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. What does Ticketek do to prevent scalping? An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. The user will not be able to view the ticket. 3 0 obj Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. I ordered a lanyard with my ticket purchase, when will this arrive? Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. This is just another way of conveniently storing and viewing your mobile tickets. The original expiry date still applies to any balance remaining on your voucher. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Can event notifications and location services be turned off from the Ticketek app? When you book online you cannot choose the location of your seat. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. No, refundable tickets can only be selected during the original purchase. How do I redeem my Ticketek Gift Voucher? However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. 13+ - Adult Ticket. How can I get Ticketek to sell tickets to my event? As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. If there is no connectivity at the venue, can Passbook tickets still be accessed? Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Can held seats be purchased through any other channels? General Admission seating is subject to availability, and information for each game will be released the week off on our website here. How long are my friends seats placed on hold? This refers to the various levels of ticket types on offer; e.g. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. An Ed Sheeran fan shared a screenshot of their Ticketek message. We'll now show you the tickets which have been allocated to you based on your selections. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Yes, you are able to use multiple Ticketek Gift Vouchers. Systems are in place at every venue to ensure that each ticket barcode can only be used once. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Upload your ticket. Invitee B purchases the two seats they were assigned at step (b). We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. You are required to present your credit/debit card and photo I.D. Postponed and Cancelled Events. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. At this time Ticketek NZ cannot post tickets overseas. Please refer to Ticketek's. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. How can I receive my Ticketek Gift Voucher? %PDF-1.5 details of the event including: name, date, time and venue. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. These tickets are released when not required by the promoter and generally given to us to sell to the public. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Can I use more than one Ticketek Gift Voucher in the same transaction? Group Bookings are available for selected events and are subject to availability. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Staff are amazing under the circumstances," a third said. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Will AFL Membership dining have a priority system in place to access tickets? If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. This can be accessed using the 'Share and Save' button on the mobile ticket. How do I access Accessible seating tickets? Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Are Refundable tickets offered on Gift Voucher sales? This is the default selection and lets the website choose the tickets which are currently the best available in any price category. The Ticketek app was also reportedly glitching, stopping people from . No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. iPad, tablet PC, laptop) to gain entry to an event? Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. You may be required to submit to a search of your person and/or possessions before entering the event. 4 0 obj For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Where do I select Mobile Ticket delivery? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Please be aware your membership number will never change throughout your years of membership. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! No. If your location is not recognised, National content will be displayed. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Simply open your mobile ticket as usual from the SMS you receive from Ticketek. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. . Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Do I need to be logged in to see 'My Events' and if so how do I know? Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. You must allow adequate time for collection or delivery of tickets. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. You will get an error message if you enter the Voucher ID incorrectly. Check your billing and account details. We do not send tickets to PO Boxes or business addresses. If you do not receive your club of support pack please contact the club directly. My address has changed. However, some events will have unreserved seating where it is first in, best seats. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. I would still like my tickets mailed to me at my overseas address, is this possible? They will be assigned the seats nearest the original purchaser. How do I purchase a Ticketek Gift Voucher? I've sent an invitation but some or all of my friends did not receive their emails. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . How do I request a refund if I have purchased Refundable tickets? Please wait a few seconds for it to load. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. 4. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. We liaise closely with event organisers on matters related to ticket scalping. When purchasing tickets for a particular event you may be limited to a specified number of tickets. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? Juniors aged 7-14 years are entitled to purchase a junior ticket. Tickets can be purchased via our website here, or over the phone on 1300 722 515. What will happen if the barcode is sent to a non-smartphone? When will I receive my club of support merchandise pack? How do I save my credit or debit card details? Can I change to Refundable tickets after I've bought my tickets? For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. All venues have seating options available for patrons in wheelchairs or who require assistance. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Change My Location Tap "Add to Passbook" at the bottom of your mobile ticket. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". The app also uses your location to alert you of events currently being held at specific venues. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Hello fresh has an offer on Ticketek, which is a scam don't click it . The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Visit the Ticketek Groups page for more information. The transaction limit is 10 at both Marvel Stadium and the MCG. We sell tickets on a "next best available" seating system. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Tap the trash can at the top right of the event pass to shred the event pass. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. endobj If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. endobj The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek.