Scheme Co-ordinator If it matters to our customers it matters to us." Not to mention all the roles that make a business function, in HR, Finance and IT. Intersectionality, domestic abuse and housing Stonewater did an excellent job of communicating before, during and after our recent roofing job. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. We aim to respond to all email queries within two working days. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. We aim to respond to all email queries within two working days. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. Copyright Stonewater. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . cscl star vessel flag autism and narcissism differences. stonewater customer promise. Read 1 more review about Stonewater. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. As we break into a new decade, what exactly are the big issues in social housing today? Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Report a defect or repair. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Stonewaters goal is not to work with general agents or quote mills. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. David Lockerman, Customer Experience Director. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. 4615 Walzem Rd, #200; San Antonio, TX 78218 . ;R?q:40? (727) 582-3100. www.pcclb.com. Customer Promise Our customer commitments are the service standards weve set with you. Changes won't be saved until you sign up for an Enhanced Profile subscription. How can we deliver good, quality, and affordable homes to the people wh california hotel laws; fort hood levy brief link; cassie laundrie update. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death *?00120 4! Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Twitter - @StonewaterUk. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Keeping customers safe and delivering quality services to you really matters to us. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. %%EOF
Transparency . If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. The CCP will then meet and make their recommendations within 5 days of their meeting. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. California Insurance License #0G51436.
Listed on 2023-03-03. ^Alex. 610 0 obj
<>stream
Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Does there seem to be diversity at Stonewater? This button displays the currently selected search type. Retrofit is a key solution to some of the energy bill challenges were facing today. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. I am delighted that you are interested in joining Stonewater at this exciting time in our development. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Today is all about celebrating and recognising great customer service and the people who deliver it. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good Stonewater customer community group on Facebook. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Customer enquiries. I could pick out names but does that not devalue the work others do. Call your management office directly or the local authorities at 911. How ready are you? Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. stonewater customer promise. (Usernames and Passwords are Case-Sensitive). Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. If it matters to our customers it matters to us." Home Realizacje i porady Bez kategorii stonewater customer promise. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 We think we could be the perfect match for you too but which way will you swipe? By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. June 29, 2022 russell hantz wife; Category: . Day 5 of #NCSW2022 is Customer Service Recognition Day! Does Stonewater offer an employee assistance or workplace counselling program? Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. Watch this space. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. Customer Experience Advisor. I will raise any outstanding repair you have with the team and they should be in touch. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. stonewater customer promise. . We value the importance of what EDI brings to our organisation, our colleagues and customers. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. cscl star vessel flag autism and narcissism differences. 09/27/2022. Comprehensive. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. To get a job at Stonewater, browse currently open positions and apply for a job near you. stonewater customer promise. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you Select Accept to consent or Reject to decline non-essential cookies for this use. We'll assume you're ok with this, but you can opt-out if you wish. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. You can see our Customer Commitments here. Christian Lauterbach - Sicherheit im Betrieb. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Their personnel know their . stonewater customer promise. These agencies . Questions were not too difficult and it felt very relaxed. If you are a tenant and have not yet registered,
Congratulations to them both.. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. We manage around 32,500 homes in England for over 70,000 customers . by chloe calories quinoa taco salad. I want to celebrate all the great work our teams do. Remote/Work from Home position. Isgho Votre ducation notre priorit . This is based on 49 anonymously submitted reviews on Glassdoor. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. If you are a registered user, please log in. CLS Sicherheit - Sicherheitsfachkraft Wien. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. 8th March 13:30 California Insurance License #0G51436. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. You could be our next: They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. stonewater customer promise. Your name * Your email address * Confirm email * I look forward to sharing another update for the final three months of this financial year sometime in April. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Government contracts account for 3.7 million employees in the United States. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Bournemouth - England - UK , BH2 6ED. Development Manager Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. The process took 2 weeks. endstream
endobj
startxref
Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. You must do this within 15 working days of our response. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. All answers shown come directly from Stonewater Reviews and are not edited or altered. endstream
endobj
591 0 obj
<>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>>
endobj
592 0 obj
<>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>>
endobj
593 0 obj
<>stream
Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. Stonewater has announced the promotions of two customer experience directors to its management team. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m 590 0 obj
<>
endobj
Perpetrator accommodation removing the cause of harm Online/Remote - Candidates ideally in. Customer Service Rep, Remote Customer Service. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Interviewers were very welcoming and made me feel at ease. Copyright Stonewater. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. 100% of job seekers rate their interview experience at Stonewater as positive. One of the ways we do this is with our customer commitments. -Maya Angelou hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. %PDF-1.5
%
The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. please contact your property management office. Home; ber CLS; Leistungen; Kontakt / Impressum These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. You can update your choices at any time in your settings. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Isgho Votre ducation notre priorit . The findings from these events will be published in the next few months watch this space! 68% of employees think that Stonewater has a positive business outlook. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. https://lnkd.in/eskQbV8D Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Phone us: 01202 319 119. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. You're family. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one.