ThattheCommitteeinquireintoandreportonthemanagementofpublichousingmaintenance contractsinNSW,withparticularreferenceto: a)Thecurrentrepairstatusandphysicalconditionofthepublichousingstockmanagedby HousingNSW; b)Thecostsofmaintenanceofthecurrentpublichousingstock,variationsinexpendituretrendsoverthepreviousfiveyearsandprojectedexpenditureforthe nextfiveyears; c)Thenatureandadministrationofmaintenancecontracts,includingprivatesector arrangements; d)MethodologiesandprocessesforensuringconsistentpublichousingmaintenancestandardsacrossNSW,includingqualityassurance,effectiveness,efficiencyand contractsupervision; e)Statutoryobligationsontenantstotakecareofpropertiesandreportmaintenanceneedsinatimelyfashion; f)Measurestomeetthespecialmaintenancerequirementsofagedanddisabledtenants; The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. Expand all Property condition assessment Vacant unit maintenance Responsive maintenance Minor capital works If you have any concerns about the condition of your property please contact your housing provider directly. Resident satisfaction survey period July-Nov 2021. Beleaguered cleaning and catering company Spotless Group has been re-awarded a contract worth $62 million a year to maintain NSW's social housing. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. Department of Enterprise, Investment and Trade. It is your responsibility as a tenant is to report any relevant repairs to your housing provider as soon as possible. A contractor will contact you to make an appointment for an inspection and/or repair to take place. To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. 3/56 363.50944 (DDC22) $5 billion. 4 0 obj Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). Responsive maintenance covers repairs that are needed because of normal wear and tear or damage caused by your household or visitors. Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. The section of the manual on 'responsive maintenance' covers day-to-day maintenance and repairs that have been requested. I was a Police Officer with the South Australian Police Department for 30 years, working in and with Indigenous communities for 14 years. I worked in many areas ranging from remote areas in the far north of South Australia including Oodnadatta and the Anangu Pitjantjatjara Lands, to Raukkan home of the Ngarrindjeri People on the Coorong and urban Indigenous communities in Elizabeth and . Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. The Housing Authority Procurement Principles aim to ensure best practice procedures in procurement and contract management. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> endstream endobj startxref of critical infrastructure projects in 2021-22. endobj Our Department of Defence Northern NSW Contract has achieved certification of the Asset Management System to the Standard ISO 55001:2014 Thats an average of around 1,750 requests every day. If you live in one of these properties, please refer any maintenance matters to the owners real estate agent, using the contact details we provided to you when you started your tenancy. Access Department of Customer Service information, Department of Customer Service Register of government contracts, Department of Customer Service Code of Ethics and Conduct, Celebrating 10 years of Australian Consumer Law. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available in this website. Back to top Aboriginal flag Torres Strait Islander flag 3227 0 obj <>stream NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. Title. We provide the following submission and recommendations in relation to the experiences of the tenants in the inner Sydney area specifically. Read more about response times for maintenance and maintenance staff at your home. Managed Sub-award agreements from cradle to grave. How satisfied are you with your experience today? DCJ is improving the experience of social housing tenants. The cleaning services contract is managed by Public Works Advisory. O'Donnell & Hanlon Pty Ltd. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services The smart batteries have a combined energy storage capacity of 1280 kilowatt hours (kWh). Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. An emergency repair is defined in the Residential Tenancy Act as a: Burst water service The caretaker period for the NSW Election commenced on 3 March 2023. Strata properties come in a variety of forms, with apartments and townhouses the most common. This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. %PDF-1.5 Maintaining a large property portfolio is costly work. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. We appoint contractors to our panel via Austender through our rolling tender program. For general enquiries, feedback, complaints and compliments. The contracts and tenders currently registered with respect to the Department of Customer Service are disclosed on theGovernment tender's website. How to report maintenance and repairs You can report any of the following ways: contact your local housing maintenance officer visit your local housing office call 1800 104 076. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. 3. In the interest of transparency, and for your convenience, below are dashboards of the most requested data. This is particularly important if there is likely to be further damage if the repair is not completed quickly. Maintenance Person, Crew Member, Facilities Officer - Moree and more on Indeed.com Contract Award Notice ID. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. maintenance contracts in NSW, with particular reference to: Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Phone: 1800 422 322. But they also exist in commercial property, serviced apartments, retirement villages. For copies of recently issued ministerial press releases of information on the election policies of any political party, as they relate to the department/agency or its portfolio area, please go directly to the website of the relevant political party. Don't miss out on this rare opportunity to secure this rare unique parcel of vacant rural land located in the peaceful suburb of Londonderry NSW. contact maintenance at your nearest Housing Service Centre (6am-6pm, Monday-Friday) submit an online maintenance request submit a maintenance request using the Tenant Assist Qld app. You can do a licence check online through the Fair Trading website or call 13 32 20. Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 30 days or until the contract is complete, whichever is longer. To discuss this further, contact the maintenance section at your nearest Housing Service Centre. Terms of Service apply. <> The company will manage more than 24,000 properties for the NSW Land and Housing Corporation for next five years. Australia's largest privately owned housing maintenance company, we work with Public Housing and Community Housing organisations across the country. Answers to Further Questions - NSW Federation of Housing Associations Inc. 2. Alternatively, you may approach the current Head Contractors to obtain subcontractor work: Programmed Facility Management Pty Ltd - South Metro, South West, Great . Tenants are best contacting their tenancy manager of their housing provider. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. Please call Tom O'Sullivan - 0431 495 694 Save Property Maintenance Handyman Cadence & Co Pty Ltd 8d ago Sydney North Shore & Northern Beaches Trades & Services Maintenance & Handyperson Services Collaborative team 3 0 obj 1/17/2022 Terms of Reference Timeline Submissions Hearings and Transcripts Reports and Government Responses Other Documents Contact us The data can be customized through filters, and downloadable report options. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. %PDF-1.6 % We've now conducted 75,000 property inspections. Report ; no. endobj Housing Authority > Current Tenants > Tenant Toolbox > Maintenance. Privacy Policy and Working to improve the service and experience for our tenants. For more details, read about response times for maintenance. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Repairs, modifications and maintenance to a property, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. For any questions, please email cmt@dha.gov.au. What happens when you report a maintenance request will depend on what is to be repaired, how it happened and who actually owns the property. 0 Contract Administration Heritage Professional Property Administration Property and Asset Management. Agency Department of Education - SINSW. Government procurement advice and assistance. We work with local businesses and communities, and we . 7061001. DCJ Housing offices are generally open from 9:00am to 5:00pm. Signing up with an agent Before the agent can market your property, they must sign a contract with you, called an agency agreement. Find information on how we assist service providers with housing and homelessness, protecting children, family, domestic and sexual violence, community planning, disability inclusion, working with Aboriginal communities and legal help. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). Head Maintenance Contract. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. The length of time it takes to contact you depends on the urgency of the work. d) Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision; e) Statutory obligations on tenants to take care of properties and report maintenance needs in a timely fashion; . the Police Crime Report Number if the damage has been caused by another party and reported to the police. Ventia's acquisition of Broadspectrum, completed on 30 June 2020, brings together two highly complementary businesses, each with a proud heritage of providing essential infrastructure services in Australia and New Zealand. Your rating will help us improve the website. If your property is leased from a private landlord, your housing provider will notify them of any repairs that are needed. Copyright Defence Housing Australia, 2015. Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, 6am6pm: call the maintenance number for your nearest. Department of Customer Service Register of government contracts All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts. Public contractsNew South Wales. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Rights and responsibilities: community housing, Failure or breakdown of the gas, electricity or water supply to the premises, Failure or breakdown of any essential service on the premises for hot water, cooking, heating, cooling or laundering, Fault or damage that cause the premises to be unsafe or not secure. I f you need advice or information on your rights and responsibilities, please call NSW Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au before signing the Agreement. You may be trying to access this site from a secured browser on the server. This factsheet briefly outlines NSW residential tenancies law - including coverage of the Act, your rights and obligations, and certain terms of the standard tenancy agreement., As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies . NSW Auditor General's Department. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. AQxHV:Uz h$Ydy:gsnt%,y0);. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. Department of Education / Deniliquin High School - New Science Lab Upgrades - AM03872/22. RLC has assisted a large number of public housing tenants to get repairs done through advocacy and Tribunal representation. S]lY(:=Yfty>dS:J$BR,43W:tmP&V]9,Qs DPiq=Eorgg=UH{Nvq|;r]=s9!P[Ubd(l/rVgt GK:p|0'w:%.## MCJlhEl$Q%)IC6;bG*_2jc-OPmWq`Yptpp.ul;AF_51o7wLnGtbgt^JG=-9-E o*[sT List of Maintenance Contracts Projects in NSW - Cordell Connect projects State Australian Capital Territory Norther Territory Queensland South Australia Tasmania Victoria Western Australia Categories Retail Education Medical Entertainment Social Sports Residential Aged Care & Retired Developments Civil Engineering Military Commercial Premises View all our monitor vacancies now with new jobs added daily! An emergency repair is defined in the Residential Tenancy Act as a: The Residential Tenancy Act does not describe non-emergency repairs and does not provide any guidelines as to when they should be completed. Information to tell us When you request maintenance, tell us: Emergency maintenance is needed when faults or damage need fixing immediately because: We usually respond to an emergency in 14 hours, depending on the situation. Property and Development NSW (PDNSW) Environmental Service Group (ESG) is managing this NSW Government-first initiative which is funded in partnership with the Office of Energy and Climate Change. r["M V+)2aV4Y,7HK0GQD&Pda(E(dIY\ jb|O/_}9{ h"` ,',2`yw0dbE]g4B/uDeQi As Strategies are developed they are linked to Departmental outcomes and Premier's Priorities. You can contact them in three ways: Call 13 11 72 Email tenant.maintenance@dffh.vic.gov.au If your repair is not urgent, fill in the report non-urgent repairs form. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. hTOSW~-^ Communities and Justice Grants. Maintenance Officer jobs now available in Lake Munmorah NSW 2259. Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). DFFH sets out its policies and practices for maintenance of public housing in its Maintenance manual. You will be asked to provide details of the damage and when it happened. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. We appoint contractors to our panel via Austender through our rolling tender program. Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. The Public Account Committeeis inquiring into the management of public housing maintenance contracts in New South Wales. Everything you need to know as a social housing tenant including rent and rebates, maintenance and repairs and your rights and responsibilities. Series: New South Wales. *All figures current as of 30 November, 2021. For any questions, please email procurement@dha.gov.au. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. Dollar value range from $10,000 - $500,000 Prepared and assisted in negotiation of Non-Disclosure Agreements, memorandum of . Department of Communities, Housing and Digital Economy What we do Housing and homelessness Community support Digital Arts Services for government News Housing Summit Communities Innovation Fund Preparing for disasters Communities 2032 Strategy Our plan to strengthen the fabric of Queensland's communities. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. Information for Queensland public housing tenants. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. For enquiries about the contract, please call 02 9273 3643 or email wholeofgovernmentmaintenance@pwa.nsw.gov.au. $148.8 Million Available for COVID-19 Expense Reimbursements We've opened a new application period for owners of properties participating in Multifamily assisted housing programs to apply for $148.8 million in COVID-19 Supplemental Payment funding. 3202 0 obj <> endobj Communities and Justice, NSW Department of . agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). Find housing services in Queensland including information to help if you are homeless, experiencing domestic and family violence or a young person looking for somewhere to live Information, support and tools for Queensland business owners and industry sectors. 4 If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. Rental home maintenance and repairs This page is for: Home buyer / owner Property industry Tenant Landlord / lessor Obvious maintenance and repair issues should be noted in the property condition report which is required to be completed by the landlord/lessor when the tenant moves into and out of the property.