The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Careers at Liveops Set your own schedule to work around your life. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Login. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. We understand the complex nature of managing independent contractors. Keep contractors happy with accurate payments on time, every time. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. You can actually enable a person to get to an application through the Okta platform. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 We use cookies to improve your experience on our website. Help patients get the most out of treatment plans. Copyright 2023 Liveops, Inc. All rights reserved. Have additional questions about applying? The cons are being able to work in your own home. We would like to show you a description here but the site won't allow us. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. process. Browse case studies, customer service tips and other helpful resources for enterprises. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Login to track your existing support requests. Liveops Nation - Virtual contact center Community Agent Login Username / Email Forgot password? See all features. Love the flexibility of the jobs, but wish training was paid. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. This means you can choose when, where, and how often to work! The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Check the Eligibility requirements and make sure were currently accepting applications in your state. Were now out of the back room and working with the business to add direct value, Huckabay says. Avoid Recruiting Scams Main hustle or side gig its all up to you. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Everyone else we spoke to claimed they were cloud-based but they weren't. Support staff employees are great and work hard to keep us busy and motivated. To accept cookies continue browsing as normal. LiveOps Review | How it Works & What To Expect - SideHusl Is Liveops nation legit? Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Knowledge Base. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Copyright 2023 Okta. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Collaboration tools are a huge part of us being successful, says Myers. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Hello, Liveops. You can also manage cookies in your browser settings. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. After all, says Myers, Okta is arguably the most successful application weve ever deployed. View our background requirements here. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. The background check requires a $24.99 processing fee paid directly to our vendor. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. If there are system issues, you will not get paid. Sell top insurance coverage to warm leads (license required). Sign an Independent Contractor Agreement. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Learn More. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Want to become a Liveops agent? The freedom of an entrepreneur. Improving Peoples Lives. Support. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Or you do, but sit & sit with few to no calls? ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. View our background requirements here. Apr 04, 22 (Updated: Sep 19, 22) Please update your browser to the latest version on or before July 31, 2020. Mobile first. Liveops exists to improve people's lives, and . Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Assist customers with orders, questions, and returns. Pay, Vacation time, You get to work from home. Cons. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. The integrations looked complex. REDUCE RISK Rest assured your contractor compliance is always audit-ready. No ones done this, Huckabay says. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. ; The user selects the Duo Security option. Pros. See Capabilities for more details. Users verify their identity by . The background check requires a $24.99 processing fee paid directly to our vendor. Keep in mind, the more you service, the higher your earning potential! Want to become an Independent Liveops Agent. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Ditch the paperwork and endless manual tasks. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Why Liveops - Virtual Call Center Solutions Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Work From Home contact center Roles - Join Liveops Improving Peoples Lives. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Apply now and a member of our team will work quickly to review . As an agent with Liveops, you are a self-employed independent contractor, not an employee. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. If you are looking for Liveops Agent Portal Okta? Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. One where youre provided with free warm leads? The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. If you have not created a ticket yet then you would need to register or create a new ticket to begin. The only downside is a lot of training without pay. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. TMCF is the nation's largest organization exclusively representing the Black College Community. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Thats up to you. Passwordless. Click herefor technical info. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Agent Sign-In. Your customers deserve the best at every touchpoint. Across the country. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. The world class support of Liveops and unparalleled access to world-renowned clients. I wish there was some type of base pay. I trust them and look forward to more cooperation and partnership in the future. Liveops is a legitimate company. Find Out How & Apply . Whats it like to be self-employed and provide virtual contact center services? Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Working at Liveops: 947 Reviews | Indeed.com Live Nation | Okta Get started on your new home business Flexibility. Creatively solving problems. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Reach out to us. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Password Remember me Or, sign in using: Username or Email Password. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Browse case studies, customer service tips and other helpful resources for enterprises. Pros. Press & Media. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. You dont have to do anything else.. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. The sign-in URL is the web address you use in your desktop browser to access your company portal. Keith Myers, SVP Business Technology, Live Nation. Then Liveops is looking for you! Organizations. Find Out How & Apply . Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Attack Protection. Onboarding employees has become much more efficient. Find Out How & Apply . On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. It was as simple as they said, adds Myers. To accept cookies continue browsing as normal. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Its why weve led the industry in virtual flex agent services for more than 20 years. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. IT Support You are using an unsupported browser. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Cons are having to provide your own equipment. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Want to give someone something unique this holiday season? Take our quick quiz and well recommend our top client matches for you. about the agent experience and application. Remember me. No problem. Forgot Password Enter the email address associated with your account. GM Regional Customer Care Operations, major utility. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Money is amazing, but like every job there are flaws. Qualify and onboard contractors in record time. We'd have had to build out a lot of infrastructure. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Provide support to users of top tax software providers. Duo Security for MFA | Okta They have to be accessible, easy to use, secure, and platform agnostic. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Login. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Go Further; Marketplace. Login to know the status of the ticket. Life doesnt always run on a schedule. As a lot of people in the company say: it just works. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Were all looking at the same data one version of truth consolidated in a single repository. To find out more, read our Privacy Policy and Cookie Policy. Get Directions But, the site does not guarantee that youll take calls during those hours. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. To find out more, read our Privacy Policy and Cookie Policy. Liveops SWA Array Overview This app integration supports Single Sign-On. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Not everyone will be as precious with your business as you are. Join Liveops Nation and experience the freedom and autonomy of being self-employed! First, check out our frequently asked questions about the agent experience and application process. Freedom. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Earning potential. Applicant Login - Join Liveops Login We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Apply for Remote contact center Agents Jobs - Join Liveops https://join.liveops.com/work-from-home-call-center-jobs/ Liveops, Inc. | LinkedIn Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. fits your experience, personality, and preferences the best? Consider holiday gift experiences. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. I wish there was some type of base pay. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. But we were just relentless, and in one year we moved all of our workloads to the cloud. Companies across a variety of industries trust Liveops to provide virtual contact center services. Contact - Liveops Login here. Copyright 2023 Liveops, Inc. All rights reserved. Community. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Existing Duo Security enrollments. Okta goes so much further than other providers, Huckabay says. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Looks like you have Javascript turned off! It changed what we focus on as IT, he says. Different programs have different pay structures. Sign in. 2 Ways to Quickly Find Your Company's Okta Sign In Page For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. . But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Liveops | Okta With Okta we're able to quickly deploy tools to new employees. Find top links about Liveops Nation Login along with social links, FAQs, and more. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Forgot Password - LiveOps Inc. IT Support Join Liveops Nation and experience the freedom and autonomy of being self-employed! In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Enjoy the freedom and flexibility of being your own boss. Group Linking Link Okta groups to existing groups in the application. which is why weve been helping companies like yours for over 20 years. The modern contact center. Virtual. Flexible. Efficient. - Liveops Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Connect contractors to affordable commercial insurances. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. We cant do this. Be the customer care voice of top brands, providing best-in-class service. This is critical, says Huckabay. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. The more investment you make in yourself, the greater the reward. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Liveops Agent Portal And Liveops Nation Com You don't necessarily have calls every . Support. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Liveops: Flexibility. Status. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Earning potential. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Copyright 2023 Liveops, Inc. All rights reserved. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Discipline and setting expectations of yourself are key to working from home. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. They love it because it does what it's supposed to do.. McAfee and Norton were almost a tie but by far the most popular amongst agents. Apply to Liveops (Fountain) Please enable it to improve your browsing experience. I don't mind the extra training if they had compensation for it.